1. Cancel your subscription
Open Billing → Manage billing, or use the subscription management link in your Paddle receipt, and follow the cancellation steps. If you cannot access the portal, contact Paddle Buyer Support.
Cancel before the next renewal to stop future renewal charges. A cancellation scheduled for the end of the paid period retains Pro access through that period. An immediate cancellation or approved full refund can end paid access earlier. The billing portal and account status show your current access.
2. Request a refund
Submit your request through Paddle Buyer Support. Include the email used at checkout and your transaction reference, if available. You can also contact hello@outlira.com for help locating the appropriate support channel.
Refund eligibility, applicable withdrawal rights, decisions and processing are governed by the Paddle Refund Policy, the Paddle Buyer Terms, and applicable law. Outlira does not offer an additional unconditional refund window. Nothing here limits your mandatory consumer rights.
3. Cancellation and refunds are separate
Canceling renewal does not automatically request a refund. Uninstalling Outlira, signing out, or not using the extension does not cancel a subscription. Use the billing portal or Paddle support to manage the subscription.
An approved full refund or chargeback can revoke the corresponding paid access. Your local folders, prompts and indexed chats are not deleted when Pro ends, but Free limits apply.
4. A payment or access problem?
If a successful payment is not reflected in Outlira, use Refresh plan on Billing and Refresh account in the extension. If it is still missing, contact support with your account email and transaction reference.
Never send full card numbers, passwords, authentication tokens or private conversation contents. Outlira is operated by Toton; product support is available through Contact.
Still have a question?
Email hello@outlira.com